12/31/2023 0 Comments Lifeboat medical![]() They still refuse to offer patients the choice of face-to-face appointments, even when you feel you require a physical examination. You have to keep making routine appointments that take a month to get, keep explaining your problem, and they keep telling you "we'll monitor it and see how it goes". And when it comes to getting referrals for specialists? Rather try to get blood out of a stone. They are only interested in treating acute symptoms of that condition as a short-term solution. The doctors are under so much pressure (due to there not being enough of them) that they do not properly manage some long term chronic conditions that are difficult to treat. Even now (Feb 22), if you want to book a routine telephone appointment you have to wait over a month, by which time you will have either needed to seek urgent care at A&E or your medical issue will have resolved itself. At one stage during the second half of 2021, there was only ONE doctor available due to other doctors being away on vacation and long term sickness. I have been registered with Lifeboat Quay Medical Centre for the past two years and although it is not a bad GP surgery, they are trying to serve a huge number of patients with only a handful of doctors on staff. Report review titled Shocking Surgery as unsuitableīy Anonymous - Posted on 11 February 2022 This isn't the 1st time this has happened its a regular occurrence and still blaming it on covid according to their message when on hold and read other reviews on here and Google. Stop advertising for new NHS applications when you can't look after the patients you already have, I have a 9 mth old baby registered with yourselves and will be looking for a new surgery for her as lifeboat Quay is unreliable. this doesn't let place a repeat prescription of medication you have to type it all out, you can't book appointments like it shows it can. My husband called for an appointment with a doctor over his medication after 20 mins wait was then informed to complete an econsult form to which he did and had a response from one of the Doctors informing him to contact reception for a face to face appointment he did this straight away to be greeted with no appointments available and to call back tomorrow after 2pm (Thursday 14th April) to which he did 45 mins on hold to then be told by a receptionist "oh the surgery manager has not places any appointments on the system, call back after Easter!! What is the point they tell you to use their online app. Report review titled Unsatisfactory standard of care as unsuitable I need a referral to a consultant for dementia and yet this apparently does not warrant a prompt response from the practice. When I rang back I was told that only emergencies would be given a phone interview and I was actually asked by the receptionist to describe why I was desperate to talk to a doctor! Despite the fact that I was clearly distraught and on the verge of tears at the lack of response, care or level of professional responsibility for patients. I was informed I would be put on a waiting list for an appointment (as if my medical condition can be put on "hold" to suit the staffing schedule!) 7 days later and still no contact from the surgery. When you finally get through to reception you are told there are no appointments for weeks in advance and, even then, it will be a phone interview rather than face to face. This practice does not have enough doctors for the number of patients on its books.
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